Customer Consultants (m/f)

for our fly.co.uk, flights24.ie and flights24.com websites

English is your native language, or have you gained proficient knowledge of the language during a longer stay in an English-speaking country? Are you looking for a job in which you can apply your knowledge of English? If so, our company is the perfect place for you to work. We employ hotline supporters (m/f) who care about our flight website customers in the UK, Ireland and in the US.

Your Responsibilities:

• Processing of flight bookings via Internet and telephone
• Supporting customers and prospects with respect to new and existing bookings
• Recognition of the booked benefits of all relevant airlines and respective value-added services
• Qualified communication with diverse partners and airlines

Your Profile:

• Very good command of written and spoken English as well as good knowledge of the German language
• Experience in customer advisory service advantageous
• Ideally first experience in tourism and a relevant booking system, e.g. START Amadeus
• Autonomous, structured way of working and ability to cope with stress
• Service mentality, customer orientation and good team spirit
• Proficiency in using the common Office programs and the Internet
• Readiness to work in shift and at weekends

Our Offer:

You can expect an exciting and varied job. With the help of intensive introductory training and constant coaching you will become acquainted with your tasks quickly and stay up-to-date all the time. Thanks to our likeable teams and the flat hierarchies you will come upon a pleasant working environment.

Could we arouse your interest?

We look forward to receiving your application via our online application form. In case of questions please contact Nadine Umlang.

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